SqueedioSqueedioUsers may join the service where available via:
Squeedioe is a subscription service and by placing an order with us, you warrant that you are over the age of 18, and either are the bill payer or have the bill payer’s permission.
The service is provided by HEETS MEDIA PTE. LTD. You will be charged [For STC users for 0.7 BHD/ Weekly (subject to 10% VAT), after 1 Day Free Trial. For Batelco users for 0.7 BHD/ Week (subject to 10%), and 0.7 BHD/ Week for Zain users after 1 day free trial, and your subscription will be renewed automatically until you unsubscribe. These charges will be due from your pre-paid balance or added to your monthly mobile bill immediately. You can unsubscribe from the service by texting STC UNSUB SQD to 98054, for Batelco UNSUB SQD to 94302, and Unsub SQD to 94005 for Zain users. Operator data charges may apply as per your plan. By signing up for and/or using the service you acknowledge and confirm that you have read and understood the Terms & Conditions and Privacy Policy, that you are a resident of Saudi Arabia, you are 18 years or older, and are the mobile account holder or you have consent from the mobile account holder. These Conditions will apply to all services provided by Squeedio unless stated otherwise. None of these Conditions affect any rights or obligations imposed by the Law.
To unsubscribe, please text STC UNSUB SQD to 98054, for Batelco UNSUB SQD to 94302, and Unsub SQD to 94005 for Zain users. This text message is not case sensitive, however, any other variation of this text may not be accepted (E.G. Please stop). Please only consider the service successfully stopped once you have received a FREE reply text message to this effect ‘You have been removed from Squeedio’ confirming that you have been unsubscribed. If you have not received a text message to this effect, then please contact us to confirm your subscription has been canceled.
By giving your mobile number to us through the Internet, via online adverts, or any other promotions, you will gain entry to the selected service. You agree that any information you provide through our website or otherwise is true, accurate, and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity, and contact details.
You will be billed via carrier billing (depending on your network).
If you have entered via the internet; you will either be required to enter your mobile number and then click on the specific subscribe button to verify your subscription to the Squeedio service. You will then be asked to verify your subscription by confirming a PIN number sent to your mobile phone via text message. It is very important that you respond as indicated, as it is at this point that you will gain access to the Squeedio service and portal.
Once you have responded as requested and validated your subscription your access to the service commences. You will receive a free text message which confirms how to unsubscribe and contact us. You will only have access to the Squeedio site for 7 days from the last date of your renewal, therefore your access to the Squeedio site at the point of unsubscription will depend on where in this 7-day period you have canceled your subscription.
The first week’s billed message will be sent to your mobile phone shortly after you confirm your subscription.
After you sign up to the Squeedio service you will gain access to the Squeedio portal for STC users for 0.7 BHD/ Weekly (subject to 10% VAT), after 1 Day Free Trial. For Batelco users for 0.7 BHD/ Week (subject to 10%), and 0.7 BHD/ Week for Zain users after 1 day free trial.
Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the Stop command, the network may still attempt to re-deliver the failed message even after the Stop command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However, the promoter will ensure that no new premium messages are generated by the promoter after receipt of a valid stop command. All Stop commands are answered by a free text confirming the Stop command and the cancellation of the subscription as explained in the Cancellation section of this page.
Please email us at help@heetsmedia.com with any comments you may have regarding our service. You can also use this to request an unsubscription from the service.
Squeedio reserves the right to modify or discontinue, temporarily or permanently, the services and subscriptions provided to you. Subscription fees will apply regardless of whether or not you use your subscription or access the service, as Squeedio will continue to provide you with access to the site and service throughout this period.
Squeedio reserves the right to modify or change any products or services as required in order to improve range and availability. We recommend that you regularly check the site for updates to the services on offer. Subscriptions will apply (unless and until you text STOP to the shortcode you received in the service messages) regardless.
The Liability of the promoter and its managing company shall be limited to the amount of the charges actually paid.
We shall not be liable:
Our products and services are provided via this website and physical copies are not provided. All of these products are subject to copyright protection and should not be copied or distributed.
These products and services are the property of Squeedio. By joining the service you will be provided with an account for Squeedio, you have been granted a license to access the products and services, subject to these Conditions.
These products and services have not been sold to any user who has a Squeedio account. The customer has no right to copy, distribute, share, edit, sell, or modify the product in any form. Squeedio may encrypt any of this information to protect our products and services.
You must not:
Squeedio reserves the right to assign the agreement to and acceptance of these Terms and Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms and Conditions.
The promoter is Squeedio, a brand name of the promoter HEETS MEDIA PTE. LTD.
Correspondence address:
HEETS MEDIA PTE. LTD.
160 Robinson Road #14-04 Singapore 068914, Singapore
Singapore
E-mail contact: help@heetsmedia.com
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms and Conditions and Privacy policies to optimize the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn, we expect the same behavior towards our staff.
The majority of all complaints can be handled and resolved at the first point of contact, however, this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
All complaints can be made by email using the below information:
Email: help@heetsmedia.com
For your complaint to be properly registered please provide us with the following information:
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
A complaint can be made by either someone who has received services from or relating to HEETS MEDIA PTE. LTD, or a representative of the above-described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
All complaints will receive a response within 1 working day, however, if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however, we will accept a historic complaint if we are satisfied that:
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence that confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made and will be kept confidential and private.
All complainants have the right to refer their complaint to the appropriate governing body if they are unhappy with the outcome of our investigation, however, this referral must be made by the complainant and will not be made by HEETS MEDIA PTE. LTD. on the complainant’s behalf.
All complainants will be given the opportunity to receive an acknowledgment letter or email upon request. This will discuss not only the complaint itself but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
Once investigations have been completed, upon request, a report can be provided which includes:
In circumstances where the response/final outcome of the investigation is not ready within 10 working days, we will notify the complainant accordingly and explain the reason why.
Updated on 09/04/2023
